Refund Policy

Lorraine Tricksey

Online Purchase Terms


All items must be paid for in full at time of purchase. All orders are final, no refunds or exchanges. All orders are subject to these Online Purchase Terms, Website Terms and Conditions and my company Privacy Policy.

Business Hours

My Business Hours generally are 10:00 am to 5:00 pm Monday to Friday, apart from the on-line live sales which are often held in the evening on my Facebook page: Lorraine Tricksey – medium, healer and spiritual teacher at 7.30pm. However, at any time you may send me an email using the Contact  form on my website and I will respond back to you as quickly as I can.


All orders are generally posted on a Monday or Tuesday each week unless otherwise noted in the product listing. Custom items will be posted as soon as they are completed, which typically is within 2-3 weeks of purchasing, but could take longer depending on the specific order requirements. All items are posted via Royal Mail second class tracked and signed for, or the courier company I am using at the time. Lorraine Tricksey is not responsible for any lost or damaged orders. All parcels may be tracked with a location once posted. Your tracking number will be sent to you directly once your item has been posted. International packages are seldom trackable once they leave the UK borders, even with purchased tracking. I will not be responsible for any associated customs fees.

Payment Options

No orders will be filled until payment is made in full. The options for payment are found in the shopping cart section of our online store.

General Terms

Order quantities, prices, promotions may change at any time without notice.  Lorraine Tricksey may modify, discontinue, or otherwise modify a product at my sole discretion. When you purchase a product from me, you are purchasing for your own use. My products are not for resale.